Job Description
Job Title: Voice Analyst
Location: Arlington, VA, United States
Type: Contract
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
+ Provide Tier 2 operational support, including triage, escalations, and project execution within the voice services program.
+ Support day-to-day operations for the County's cloud and on-premise voice systems, including Microsoft Teams Phone, Cisco Call Manager, Five9, and legacy voice services.
+ Act as the primary point of contact for the County's managed services provider for escalations and triage.
+ Coordinate with internal teams such as cabling, network, security, and endpoints to resolve hardware, infrastructure, and service issues.
+ Generate operational analytics and reports to inform system performance and troubleshooting.
+ Collaborate with help desk, end users, and managed service providers to resolve voice system issues.
+ Evaluate new voice p...
Location: Arlington, VA, United States
Type: Contract
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
+ Provide Tier 2 operational support, including triage, escalations, and project execution within the voice services program.
+ Support day-to-day operations for the County's cloud and on-premise voice systems, including Microsoft Teams Phone, Cisco Call Manager, Five9, and legacy voice services.
+ Act as the primary point of contact for the County's managed services provider for escalations and triage.
+ Coordinate with internal teams such as cabling, network, security, and endpoints to resolve hardware, infrastructure, and service issues.
+ Generate operational analytics and reports to inform system performance and troubleshooting.
+ Collaborate with help desk, end users, and managed service providers to resolve voice system issues.
+ Evaluate new voice p...