Job Description
Job Title: Voice Analyst
Location: Arlington, VA
Type: Contract
Compensation:
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
+ Support day-to-day operations for cloud and on-premises voice services.
+ Provide Tier 2 support for voice systems and related integrations.
+ Act as facilitation point for the managed services provider for triage and escalations.
+ Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
+ Generate operational and analytics reports.
+ Work closely with the help desk, end users, and managed services provider.
+ Evaluate new products and services.
+ Lead small projects and system upgrades.
+ Provide technical support for larger operational efforts and project implementations.
+ Develop operational and support documentation.
+ Conduct end-user training.
Requiremen...
Location: Arlington, VA
Type: Contract
Compensation:
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
+ Support day-to-day operations for cloud and on-premises voice services.
+ Provide Tier 2 support for voice systems and related integrations.
+ Act as facilitation point for the managed services provider for triage and escalations.
+ Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
+ Generate operational and analytics reports.
+ Work closely with the help desk, end users, and managed services provider.
+ Evaluate new products and services.
+ Lead small projects and system upgrades.
+ Provide technical support for larger operational efforts and project implementations.
+ Develop operational and support documentation.
+ Conduct end-user training.
Requiremen...