Voice of Customer Program Manager

## Voice of Customer Program ManagerApplylocations: 18F The Globe Towertime type: Full timeposted on: Posted Todayjob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**The Data Modeling, AI Automation & Insights Specialist powers the analytical backbone of the Governance & Insights team. This role automates the reporting pipeline, builds predictive CX models, and applies AI and NLP to transform raw data from surveys, operations, frontliner feedback, and process signals into decision-ready insights for all Globe brands and territories.**DUTIES AND RESPONSIBILITIES:**1. Automated Reporting PipelineDesign and maintain an end-to-end automated pipeline for monthly VOX decks — from data ingestion and transformation to chartgeneration and AI-drafted narrative, targeting 70%+ manual effort reduc...