Job Description
**Job Summary**
Reporting to the EVP, Chief Customer Experience Officer, the Vice President of On Demand Care Solutions leads the design and evolution of the health system’s immediate care access experiences, ensuring customers can easily find, access, and receive care when they need it. This role is responsible for shaping how customers discover care options, prepare for visits, understand costs, and connect with care teams across digital and physical touchpoints.
This leader focuses on reimagining the moments when customers actively seek care, creating seamless experiences that remove friction, improve transparency, and expand access across in-person, virtual, and hybrid care models. By integrating customer insight, operational expertise, and experience design, the Vice President drives solutions that simplify healthcare navigation and make timely care more accessible.
The Vice President partners closely with key cross-functional leaders to translate custom...
Reporting to the EVP, Chief Customer Experience Officer, the Vice President of On Demand Care Solutions leads the design and evolution of the health system’s immediate care access experiences, ensuring customers can easily find, access, and receive care when they need it. This role is responsible for shaping how customers discover care options, prepare for visits, understand costs, and connect with care teams across digital and physical touchpoints.
This leader focuses on reimagining the moments when customers actively seek care, creating seamless experiences that remove friction, improve transparency, and expand access across in-person, virtual, and hybrid care models. By integrating customer insight, operational expertise, and experience design, the Vice President drives solutions that simplify healthcare navigation and make timely care more accessible.
The Vice President partners closely with key cross-functional leaders to translate custom...