Job Description
Job Title
Head of Onboarding & Servicing
Department: Retail Banking Operations, CCAM Ops
Direct Supervisor: EVP Global Head of Retail Banking Operations
Pay Band: M
Job Purpose
- Oversee and manage the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions within the organization.
- Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
- Manage day‑to‑day operations, ensuring that all services meet regulatory requirements and organizational standards.
- Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues that arise.
- Lead and mentor a team of professionals, fostering a collaborative and high‑performance work environment.
- Identify opportunities for process improvements and implement...