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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Duties
- Greet all guests warmly and professionally
- Provide friendly, courteous, and professional service at all times.
- Understand the sequence of service and anticipate guest needs.
- Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided where all guest details will be noted.
- Inform the kitchen of any guest food requirements or allergies in accordance with standards.
- Have a complete knowledge of the menu and wine list to confidently assist guests.
- Assist guests with non-menu requests, responding positively and accommodating where possible.
- Sell rather than order take by recommending dishes, wines, and upselling menu items.
- Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary.
- Familiarise yourse...