Job Description
SUMMARY:
Purpose of the Position
The Waiter is responsible for providing excellent food and beverage service to guests in restaurants, hotels, lodges, and other hospitality establishments. The role focuses on ensuring customer satisfaction through professional service, accurate order taking, and maintaining a clean dining environment. Key Responsibilities
Customer Service
- Welcome and seat guests in a friendly and professional manner.
- Present menus and explain menu items when necessary.
- Take accurate food and beverage orders.
- Serve food and drinks according to service standards.
- Check on guests during meals to ensure satisfaction.
- Handle customer complaints politely and professionally.
- Prepare tables before service.
- Ensure orders are delivered correctly and promptly.
- Clear tables and maintain cleanli...