Job Description
Overview
JOB SUMMARY
- Ensure guests live the “Ultimate Experience”.
- Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
- Handle guest complaints according to policy.
- Ensure room/restaurant set up is according to set standard.
- Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
- Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
- Ensure the correct and consistent service techniques for various meal periods is done.
- Anticipate, in advance, all materials and supplies and assure their availability.
- Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. <...