Job Description
Responsibilities
- Ensure customer needs are met and maintain high levels of satisfaction.
- Oversee full branch operations, including succession planning and staff retention.
- Manage staff performance, development, and operational compliance.
- Promote service excellence and foster a service-oriented team culture.
- Monitor and control warehouse operational costs and budgets.
- Prepare and analyze monthly reports on operations, sales, productivity, and finances.
- Ensure timely collections and resolve overdue payments efficiently.
- Address and resolve customer complaints and claims promptly.
- Maintain health, safety, hygiene, and security standards in the workplace.
- Implement continuous process improvements, SOP updates, and 5S methodologies.
- Manage inventory, assets, and manpower to ensure productivity and accuracy.
- Plan and execute client projects, ensuring operational eff...