Job Description
Our Operations function plays a crucial role in ensuring seamless and efficient management of inventory management, order fulfilment, customer support and logistics, this function is dedicated to optimising every step of the customer journey. By leveraging technology, data analytics, and best practices in supply chain management, the team ensures timely delivery, accurate order processing, and a smooth user experience across digital platforms.
What you’ll be doing:
- Oversee day-to-day warehouse operations including inbound, storage, picking, packing, dispatch, and returns processing.
- Lead and manage a small team of warehouse operatives, including scheduling, training, performance management, and development.
- Ensure all orders are picked, packed, and shipped accurately and on time to meet eCommerce SLAs and customer expectations.
- Manage returns workflow efficiently, ensuring timely processing, quality checks, and s...