Job Description
Job Summary:
The Quality Management Officer is responsible for driving end to end quality performance across warehouse operations, ensuring KPI achievement (DDR & other damage categories) through on-ground enforcement, proactive issue detection, and across-functional resolution. The role ensures that quality standards are not only monitored but strictly implemented and sustained across all sites.
Key Responsibilities:
1. On-Ground Quality Enforcement
- Conduct regular warehouse visits (Dasma, Tonivic, and other assigned sites.
- Perform floor audits across collecting, packing, dispatch, and storage areas.
- Immediately identify, escalate, and enforce correction of SOP deviations.
- Validate that corrective actions are implemented properly on the floor.
2. KPI Ownership & Performance Improvement
- Own and drive improvement of:
- DDR (WH IMPACT)
- OTHER DAMAGE CATE...