Job Description
Responsibilities
- Review, validate, and submit warranty claims accurately and on time
- Ensure repair orders and supporting documents are complete to speed up approvals and reimbursements
- Prepare warranty and technical reports required
- Track warranty settlements, including returns, payments, and credit notes
- Review manufacturer warranty payment statements and coordinate with Accounts Receivable
- Prepare and maintain monthly reports (summary, ageing, parts usage, WIP, rejection analysis, acceptance rate)
- Review repair orders to reduce claim rejections and prevent revenue leakage
- Identify ways to improve warranty processes, coding, and workshop workflows
- Support warranty audits and ensure compliance with manufacturer standards
- Analyze claim trends to spot recurring issues and improvement opportunities
- NITEC in Automotive or equivalent <...