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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Support the Workshop Manager in a constructive and professional manner
- Manage daily workload efficiently and maintain high administrative standards
- Build and maintain sound working relationships with other departments
- Ensure adherence to all service department procedures and processes
- Invoice and cost job cards on a daily basis
- Identify, process, and manage warranty claims accurately
- Follow up on warranty claims daily to ensure timely resolution
- Submit customer goodwill claims where failures occur outside warranty parameters
- Prepare and manage all weekend and month-end reports
- Maintain accurate records of all warranty claims and warranty parts
- Ensure the safekeeping and control of warranty parts
- Liaise and communicate effectively between head office and relevant stakeholders
- Provide relief support to the Service Advisor when required
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