Job Description
Warranty Administrator
Location: East Syracuse, NY
Job ID: #72392
Pay Range: $17-21.50
Position Summary: The Warranty Administrator is a Customer Service technician working under general supervision. In this role, the Administrator responds to customer inquiries related to product registration, warranty claim status, and warranty coverage details. The position is also responsible for maintaining accurate records of customer interactions, including inquiries, complaints, comments, and resolutions. Additionally, the Administrator supports onboarding and training activities and assists in triaging workflow for technical and business support team members.
Key Responsibilities:
+ Resolve inbound calls and cases addressing customer inquiries efficiently while ensuring a positive customer experience.
+ Provide high-quality support to Carrier’s Distributor Network, dealers, and end-users.
+ Document customer interactions in the appropriate syst...
Location: East Syracuse, NY
Job ID: #72392
Pay Range: $17-21.50
Position Summary: The Warranty Administrator is a Customer Service technician working under general supervision. In this role, the Administrator responds to customer inquiries related to product registration, warranty claim status, and warranty coverage details. The position is also responsible for maintaining accurate records of customer interactions, including inquiries, complaints, comments, and resolutions. Additionally, the Administrator supports onboarding and training activities and assists in triaging workflow for technical and business support team members.
Key Responsibilities:
+ Resolve inbound calls and cases addressing customer inquiries efficiently while ensuring a positive customer experience.
+ Provide high-quality support to Carrier’s Distributor Network, dealers, and end-users.
+ Document customer interactions in the appropriate syst...