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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Roles And Responsibilities
- Review warranty claims submitted by dealers to ensure compliance with policies, accuracy, and completeness of supporting documents.
- Process approved warranty claims and initiate payment requests within established lead times.
- Monitor and maintain warranty approval rates and reimbursement timelines in line with targets.
- Respond to dealer inquiries related to warranty policies, procedures, and claim status.
- Provide guidance and support to dealers to improve claim quality and approval rates.
- Collect, organize, and analyze warranty data to support process reviews and improvement initiatives.
- Identify trends such as top claims, labor rate variations, and claim volumes to support decision‑making.
- Develop and facilitate training materials and sessions for warranty processors and dealer personnel.
- Ensure adherence to internal controls, company policies, and audit req...