Job Description
Job Description
Key Responsibilities
People Management & Team Leadership
- Provide leadership, management, and support to all Warranty Specialists assigned to the dealer group.
- Monitor individual performance, conduct regular one-on-ones, and manage professional development.
- Oversee team availability, productivity, and workload distribution to ensure consistent service delivery.
- Foster a culture of high performance, accountability, and continuous learning within the warranty team.
- Recruit, onboard, and train new Warranty Specialists in line with group and client standards.
Client Reporting & Strategic Performance
- Prepare and present comprehensive regular operational and performance reports to the client.
- Analyse warranty trends, claim submissions, and group-wide compliance levels.
- Monitor dealer network performance against agreed KP...