Job Description
We are looking for a detail-oriented and assertive Warranty Supervisor to lead our claims department. In this role, you will be the bridge between our customers, our technical teams, and our manufacturers. You’ll oversee the entire lifecycle of warranty claims—ensuring they are processed accurately, submitted on time, and resolved in a way that protects our company’s bottom line while maintaining top-tier customer satisfaction.
Key Responsibilities
Supervise and mentor warranty administrators, providing guidance on complex claims and ensuring the team hits monthly processing targets.
Review and audit warranty claims for accuracy, technical documentation, and compliance with manufacturer policies.
Track aged claims and work closely with the accounting department to ensure all credits are received and reconciled.
Act as the primary point of contact for manufacturers and third-party...