💼 Full-Time Position

Web hosting agent

🏢
1-grid
📍 cape town, western cape, South-Africa
📍
Location
cape town, South-Africa
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About Us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Web Hosting Agent to join our team and help us bring our vision to life. Job Purpose

Be the first point of contact for customers seeking support with their hosting services. Deliver prompt, professional, and solution-driven customer service by resolving product, service, and technical issues within defined SLAs. Help ensure a seamless, positive customer experience with every interaction.

Duties and Responsibilities

Customer Support

Respond to customer queries via phone, chat, and ticketing systems with accuracy and empathy.

Provide clear and effective solutions for hosting-related queries (email, DNS, websites, etc.).

Build customer relationships and actively contribute to ...