WFM Forecasting & Scheduling Expert

A leading customer relationship management company is seeking a WFM Specialist in the Philippines to analyze forecasts, build staffing plans, and ensure effective scheduling in a dynamic contact center environment. The ideal candidate will have 3-5 years of experience in a call center and 2-3 years in workforce management, along with strong analytical and communication skills. This role offers the chance to impact staffing strategies and drive continuous improvement for the business unit.
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