WFM Lead: Contact Center Forecasting & Scheduling

Teleperformance is seeking a qualified candidate in Malaysia for a role focused on developing customer service strategies, managing call center performance metrics, and scheduling resources effectively. The role requires a Bachelor's degree, 1-3 years of relevant experience, and proficiency with specific call center software. Candidates should be willing to work in Penang or Kuala Lumpur and possess strong analytical skills, particularly in Power BI. This is a full-time position offering competitive responsibilities.
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