Job Description
Lead Operations. Optimize Performance. Make an Impact.
We are looking for a strategic and analytical WFM Lea d to join our team and play a key role in driving operational efficiency and business performance
.
This is an opportunity for someone who enjoys working in dynamic environments, loves solving complex operational challenges, and knows how to transform data into actionable decision
s.As a WFM Lead, you will be responsible for workforce planning, forecasting, scheduling, and real-time performance management while leading initiatives that improve productivity, service levels, and employee experienc
e.
What You’ll Be Do
- ingLead Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time managem
- entMonitor operational KPIs and ensure service levels are consistently achie
- vedAnalyze trends and performance data to identify opt...