Job Description
WFO Consultant
Department: Delivery
Employment Type: Full Time
Location: Cape Town
Reporting To: Davie Erskine
Description
Act as consultative lead in Sabio WFO deployments – providing functional system expertise which supports the operational goals of our customers, ensuring they are enabled to fully exploit the benefits of the technology. This may take the form of a stand‑alone or integrated engagement covering the following types of activities:
- Functional and operational design, implementation and configuration.
- Functional design documentation creation and ownership.
- Solution testing to include functional system testing, E2E Testing, integration testing and UAT support.
- Analysis and benchmarking of solution performance.
- Customer training and knowledge transfer sessions.
Proactive management of customer relationships – providi...