WIFI Network Operation Technician | Yearly Renewable Contract

Providing DAY 2, L1.5 support on network and WIFI.

Monitor, evaluate and solve potential Wi‑Fi network performance issues.

Able to perform troubleshooting and configuration on WiFi and network issues, including routers and switches.

Manage basic infrastructure‑related and other network requests and problems.

Support customers via email, telephone and face‑to‑face interactions and meetings.

Monitor and ensure that all fault tickets are resolved timely and meet performance SLA.

Document the resolution of incidents and problems.

Manage and observe system, network, application and service alerts.

Support and operation Tier 2 and Tier 3 escalation.

Create monthly reports and provide updates to customer once completed.

• Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP).
• Familiarity wi...