Job Description
Role Overview
Work within a team environment to ensure daily availability of wintel servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.
Responsibilities
- Implementation of Windows based infrastructure based on business requirements.
- Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements.
- Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.
- Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.
- Liaise with support vendors for maintenance, support or issues resolution.
- Support Windows Server based systems, system software, clustering software and system management agents.
- Assist in analysing historical usage for tracking and trending by CPU, memory, I/...