Job Description
Company Overview
Koin Limited is a fast-growing, multi-brand D2C e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030. Koin builds, operates, and scales a portfolio of direct‑to‑consumer brands with a strong focus on operational excellence, digital commerce, and customer experience.
Brands- The Koin Club – licensed collectible coins and medallions
- Tilly Pig – financial literacy products for children
- Jonny's Sister – personalised gifts and homeware
- Bubbaboo – eco‑conscious baby, toddler and adult clothing
- The Wessex Mint – precious metals savings and investment platform
- Pastel Sixteen – contemporary fashion and accessories
As a Customer Experience Executive, you will handle customer enquiries via email, live chat, and social media, ensuri...