Job Description
About the Role
Brainlake is looking for a Workflow Designer to support enterprise and government clients in improving operational workflows, service experiences, and transformation initiatives across digital environments.
This role combines elements of service design, business analysis, operational thinking, and experience strategy. You will work closely with stakeholders to understand how teams and services operate today, identify opportunities for improvement, and help design clearer, smarter, and more efficient future workflows and experiences.
We are looking for someone who can think strategically, communicate visually, and translate complexity into structured and actionable outputs.
What You'll Do
- Facilitate workshops and discovery sessions with client stakeholders
- Analyze operational workflows, business processes, and service experiences
- Identify workflow inefficiencies and improvement opportunities acros...