Job Description
**Work location: Virtual**
This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**Hours: 10am-9pm CST or 11am-9pm CST**
The **WFM Analyst II/Scheduler** is responsible for performing both real-time analysis and scheduling functions as determined by current business need.
Primary duties may include, but are not limited to:
+ Performs real-time analysis duties to ensure service levels are met.
+ Monitors call volume demand in real time and flexes workforce accordingly...
This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**Hours: 10am-9pm CST or 11am-9pm CST**
The **WFM Analyst II/Scheduler** is responsible for performing both real-time analysis and scheduling functions as determined by current business need.
Primary duties may include, but are not limited to:
+ Performs real-time analysis duties to ensure service levels are met.
+ Monitors call volume demand in real time and flexes workforce accordingly...