Job Description
This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$40.00/hr - $45.00/hr
Direct message the job poster from Dexian
IN THE BUSINESS FOR GOOD! Hiring for Top Banking & Financial Clients in US. 2X President Club Winner
About the Role:
We are looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success organization. In this role, you will own intraday contact center performance analytics, translate complex operational data into clear insights, and influence business decisions that directly impact customer experience and service delivery.
What You’ll Do
- Monitor and analyze real‑time and intraday contact center performance across multiple queues and channels.
- Provide current and trended insights on key KPIs including Service Level, ASA, AHT, and Aba...