Job Description
Start Date: ASAP
Work Arrangement: 100% Onsite (Cebu)
Nature of the Account: Support
Shift: Midshift
Qualifications:
- College Graduate
- At least 3 years of professional experience working as a Workforce Management (WFM) specialist or Real-Time Analyst (RTA), demonstrating a strong ability to manage and optimize workforce schedules and real-time operations effectively.
- Expertise in Microsoft Excel, including advanced functions, formulas, pivot tables, and data analysis tools, enabling efficient handling and interpretation of large datasets to support decision-making processes.
Job Description:
- Maintain and update headcount and capacity planners to ensure smooth operations.
- Develop accurate forecasts for volume, productivity, and shrinkages.
- Generate comprehens...