💼 Full-Time Position

Workforce Management Specialist

🏢
Sun Technologies
📍 El Paso, Texas, United States
📍
Location
El Paso, United States
📅
Posted
June 10, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Pay Range: $30 – $38 (The pay rate may differ depending on your skills, education, experience, and other qualifications)


Featured Benefits:

  • Medical Insurance in compliance with the ACA.

  • 401(k).

  • Sick leave in compliance with applicable state, federal, and local laws.

    • Description:

  • Looking for a proactive Workforce Management Specialist to join our HR Service Center team.

  • In this role you will own agent scheduling for phone, chat, case, and non‑phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels.

  • The ideal candidate is data‑driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.

    • Key Responsibilities:


    Scheduling & Allocation:

  • Design and maintain daily schedules for phone, chat, case, and off‑phone assignments.

  • ...