Job Description
💼Position: Workforce Management (WFM) & QA Expert
💵Salary: up to £100,000
🌍Location: Hybrid in London, UK
Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale?
We are seeking a WFM & QA expert with a strong background full sales cycle management who can strategically drive new business. You will be joining a growing team in a leading global organization who are currently investing heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement.
What do you need?
- Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory.
- Strong change management, senior stakeholder management, collaboration, and communication skill...