Job Description
Description
:You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements
Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills
You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages
You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs
Requirement:
We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects