Job Description
About the job Workforce Planning Analyst
A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs.
Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce/ workload models, and identify improvement opportunities to enhance productivity and revenue.
This role requires:
- Strong analytical skills Building long / mid- and short-term capacity plans and forecast models
- The ability to collaborate with various stakeholders to achieve operational excellence.
- Ability to interpret large sets of data and articulate this back into operational and resourcing plans.