Job Description
**Requisition number:** 2354543
**Job category:** Business Operations
Establish forecasts and staffing plans to provide business partners with the information needed to hire, train, and deploy staff to achieve service levels and financial targets Communicate staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to adjust based on business needs Analyze inventory and performance against targets and determine corresponding work direction Communicate the daily work direction plan for/to Operations Supervisors, Managers, Directors, and VPs Administer skills/profiles database and routing prioritization logic to ensure accurate work assignment Conduct intraday data and metric monitoring, detect inventory and performance issues, and immediately communicate concerns Planning & Forecasting: Create and maintain staffing models for Operations areas, which requires a complete knowledge of Ops' business objectives, inventory, and performance m...
**Job category:** Business Operations
Establish forecasts and staffing plans to provide business partners with the information needed to hire, train, and deploy staff to achieve service levels and financial targets Communicate staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to adjust based on business needs Analyze inventory and performance against targets and determine corresponding work direction Communicate the daily work direction plan for/to Operations Supervisors, Managers, Directors, and VPs Administer skills/profiles database and routing prioritization logic to ensure accurate work assignment Conduct intraday data and metric monitoring, detect inventory and performance issues, and immediately communicate concerns Planning & Forecasting: Create and maintain staffing models for Operations areas, which requires a complete knowledge of Ops' business objectives, inventory, and performance m...