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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Managing clients and business stakeholder expectations – as there will be broad range of client groups
- Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.
- Utilize a variety of report writing tools and automations to develop management reports and metrics.
- Manage document management systems and support SharePoint-based technologies.
- Utilize Alteryx and PowerBi for data analysis and reporting.
- Handle technical support tickets using ServiceNow or other related systems.
- Apply ITIL methodologies and processes for Incident, Change, and Problem Management.
- Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.
- Analyze data to develop and implement solutions and extract data for management reporting.
- Lead and participate in testing system enhancements, bug fixes, and new releases....