💼 Full-Time Position

Workplace Engineer

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103 FLSmidth A/S
📍 Monterrey, Nuevo Leon, Mexico
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Location
Monterrey, Mexico
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Posted
June 17, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

: Workplace Engineer (L2 Support – Shift-Based 24x5)Role OverviewWe are seeking a Workplace Support Engineer (L2 Support) to join our global Workplace Operations team. This role is responsible for providing advanced technical support, resolving complex workplace and end-user incidents, and ensuring stability, performance, and continuous improvement of workplace infrastructure and collaboration services.This is a shift-based hybrid role with office presence, requiring coverage across a 24x5 operational model and support for global workplace infrastructure and services, with occasional after-hours activities for complex changes or critical tasks.Key Responsibilities
  • Provide L2 workplace support by handling escalations from users via ticketing tools and e-mails, performing monitoring activities, troubleshooting, and resolution
  • Take ownership of complex incidents, ensuring timely resolution within agreed SLAs
  • Perform in-depth diagnostics ...