Job Description
Job Purpose:
- The Working Workshop Foreman is responsible for maximizing service sales and profitability by creating customer confidence in the Dealership by providing quality service.
- He/she needs to ensure that a “fix right first time” standard is maintained by effectively supervising and motivating workshop staff to obtain maximum productivity, efficiency and customer satisfaction.
- When taking over and transferring tasks and responsibilities, it is essential to ensure that all information is received and explained directly from the Service Advisor in as detailed a manner as possible, so that subsequent steps in the process can be carried out in the best way possible.
- The Working Workshop Foreman is the expert for diagnosing and repairing malfunctions in defined fields, repairs and services on all current overall vehicle systems in those fields.
- By performing all customer service work (inspection) a...