Job Description
This position aims to ensure the quality and timely execution of technical work performed by workshop-based technicians, mechanics, and assistants.
Key Responsibilities:
- Achieve targets for technical work, including services, rework, and PDI inspections.
- Take full responsibility for managing the team reporting to this role by providing ongoing technical support, coaching, and on-the-job training. Ensure service quality, optimize response times, and maintain professionalism.
- Evaluate technicians’ training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.
- Ensure sound financial management of the team, aligning with the budget and departmental strategic objectives.
- Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) a...