Job Description
Key Responsibilities of a Workshop Manager
Workshop Operations Management Oversee day-to-day operations of the workshop to ensure efficiency and productivity.
Plan and allocate jobs to technicians and mechanics based on skill level and workload.
Maintain workflow by monitoring steps of the process and identifying bottlenecks. Staff Supervision & Development Manage and lead workshop staff, including technicians, mechanics, and support staff.
Conduct performance reviews and provide training or upskilling where needed.
Ensure adherence to safety and company policies. Customer Service & Job Scheduling Liaise with clients or internal departments to schedule and plan work.
Provide estimates, explain repairs or services, and ensure timely job completion.
Handle customer complaints or escalations professionally. Quality Con...