Job Description
Our client requires an experienced Workshop Repair/StitchingTechnician to join their team on a temporary-to-permanent basis.
Responsibilities:
Assessment of luggage to ascertain:
o Whether the item is genuine
o Whether the item can be repaired in line with manufacturer standards
o The level of repair needed to satisfy the customer/client request
• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed
• Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
• Follow up on and complete repairs of luggage that are awaiting parts
• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
• Ensuring that the Company remains compliant with all data protection leg...
Responsibilities:
Assessment of luggage to ascertain:
o Whether the item is genuine
o Whether the item can be repaired in line with manufacturer standards
o The level of repair needed to satisfy the customer/client request
• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed
• Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
• Follow up on and complete repairs of luggage that are awaiting parts
• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
• Ensuring that the Company remains compliant with all data protection leg...