x2 Contract Bank Customer Assurance Staff

Employment Type: Contract

Monthly Salary: Up to $5,000

Location: Raffles Place

Job Responsibilities:

• Complaint Management:
  • Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
  • Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.
• Engage with customers through various channels (phone, face‑to‑face, email) to gather information, understand concerns, and provide solutions.
• Maintain a professional and empathetic demeanour while handling difficult situations.
• Analysis and Reporting:
  • Prepare detailed reports on complaint trends, issue analysis, and resolution outcomes for relevant stakeholders.
  • Identify recurring issues and recommend improvements to enhance c...