Job Description
Overview
As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting and selling additional airline products and services to enhance the passenger experience and support revenue generation.
Qualifications
- At least 6+ months of previous experience in customer service, sales, or a contact centre environment is preferred, but not mandatory.
- Matric or NQF Level 4 qualification.
Responsibilities
- Handle inbound calls with passengers, helping with flight reservations, bookings, and changes.
- Address customer inquiries, complaints, and special requests professionally and effectively.
- Provide passengers with accurate and timely information on flight schedules, delays, cancellations, and other relevant tra...