💼 Full-Time Position

Zonal Patient Experience

🏢
Indira IVF
📍 Navi Mumbai, Maharashtra, India
📍
Location
Navi Mumbai, India
📅
Posted
June 01, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Job Responsibilities:

  • Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
  • Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout.
  • Ensure cost optimization and central support for overall activity at the Centers in the Zone
  • Ensure all Centre operations staff is adequate & all stations are manned during operational hours.
  • Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis.
  • Prepare and present monthly reports, analyze data & generate actionable insights to improve NPS.
  • Co-ordinate with Centre staff to develop & implement operational strategies & procedures.
  • Monitor reporting staff perf...